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4. TERMINATION / CANELLATION OF THE CUSTOMER ACCOUNT
Either Customer or Ozetrades may terminate or cancel Customer’s Account (or any part of the Service) at any time.
a. Termination by Customer. Customer may cancel your Customer Account or any part of the Service at any time. To cancel your Service, Customer must call 1300 669 830 or, in certain circumstances at Ozetrades’ sole discretion, on a case by case basis, by submitting a cancellation form. Customer will receive a cancellation confirmation via email after Ozetrades processes Customer’s cancellation request. Ozetrades reserves the right to collect fees, surcharges or costs incurred before Customer cancels Customer’s Account in addition to the applicable cancellation fee.
b. Cancellation Fees. A 30 day notice period applies when cancelling the agreement. A minimum fee which includes the first invoice amount plus the 30-day notice period will apply. A three-month notice period applies to the Ozetrades77 customers.
Customer must provide us with the following information in order for us to process the cancellation:
• The exact name of the Service that Customer would like to cancel
• Customer’s username and password
• Customer’s email address
• Customer’s billing information, including the credit card number Customer used when purchasing the Service
• Customer’s reason for cancelling the Service
c. Termination by Ozetrades. Ozetrades may terminate Customer’s Service or Customer’s Account if Ozetrades determines, in Ozetrades’ sole discretion, to discontinue offering the Service. Additionally, Ozetrades, in its sole discretion, may terminate Customer’s Site, Customer’s Account or Customer’s use of the Service for any reason, including, without limitation, (i) if Customer breaches this Agreement, (ii) if Ozetrades is unable to verify or authenticate any information that Customer provides to Ozetrades, or (iii) if Ozetrades believes that Customer has violated or acted inconsistently with the spirit of this Agreement. If Ozetrades terminates Customer’s Account pursuant to (i), (ii) or (iii) above, Customer will forfeit all credits, pre-paid fees, and any other amounts accruing to Customer, if any, and Ozetrades shall not be required to refund, redeem, or pay amounts to Customer upon such termination.
d. Effect of Termination. Upon termination of Customer’s Account for any reason, Ozetrades reserves the right to (a) collect all charges, fees, commitments and obligations incurred or accrued by Customer; (b) delete any Customer Content, listings, messages or other information in connection with Customer’s Account; (c) prohibit Customer’s access to Customer’s Account, including without limitation by deactivating Customer’s password; and (d) refuse Customer future access to the Service. In no event shall Ozetrades be required to refund, redeem, or pay amounts to Customer upon termination of Service or return any Customer Content.
Customer understands and agrees that the cancellation of Customer’s Account is Customer’s sole right and remedy with respect to any dispute with Ozetrades. This includes, but is not limited to, any dispute related to, or arising out of: (1) any term of this Agreement or Ozetrades’ enforcement or application of any such term; (2) any policy or practice of Ozetrades, including Ozetrades’ Privacy Policy and Copyright Policy, or Ozetrades’ enforcement or application of these policies; (3) the content available through the Service or any change in content provided through the Service; (4) Customers’ ability to access or use the Service or Customer’s Web Site; or (5) the amount or type of fees, surcharges, applicable taxes, billing methods or change to the fees, applicable taxes, surcharges or billing methods, if any.
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